What Happens When Evaluation Goes Online? Exploring Apparatuses of Valuation in the Travel Sector

TitleWhat Happens When Evaluation Goes Online? Exploring Apparatuses of Valuation in the Travel Sector
Publication TypeJournal Article
Year of Publication2014
AuthorsOrlikowski WJ, Scott SV
JournalOrganization Science
Volume25
Issue3
Pagination868-891
Date PublishedMay-Jun
ISBN Number1047-7039
Accession NumberWOS:000336838500012
Abstract

Our research focuses on the fast-changing landscape of contemporary social media where user-generated content is increasingly being used to evaluate a wide range of products and services. The move to online valuations is raising important questions about how valuations change when they are produced online by consumers and what outcomes they generate for the organizations being evaluated. To address these questions, we investigate two prominent hotel valuation schemes currently at work in the hospitality industry, and we identify significant differences in their valuation practices and outcomes. We develop a practice-based lens for examining the materiality of valuations, providing a way of understanding the differences we observed in terms of performativity. This lens explains both how valuations are actively produced in ongoing practice and how their production is significantly reconfiguring everyday practices of the organizations being evaluated. We conclude by considering the implications of our findings for research on valuation and organizations.

DOI10.1287/orsc.2013.0877